Help with deposits, KYC and bonuses
We cannot see or change anything in your Pin-Up account. Deposits, withdrawals, verification and bonuses are handled only by the operator's support team, so contact them directly.
| Topic | Where to ask | Have ready |
|---|---|---|
| Deposit not credited | Live chat in the Pin-Up site or app | Transaction ID, amount, time, payment method |
| Withdrawal pending | Live chat, then email for follow-ups | Withdrawal ID, verification status |
| KYC documents | Support email or the Profile verification form | Clear scans of ID, address proof, card |
| Bonus not applied | Live chat | Bonus name, deposit details, promo code used |
| Login or password | Forgot-password link, then live chat | Registered phone number or email |
| Limits or self-exclusion | Account settings or support | The limit or break period you want |
For quick answers use live chat inside the site or app. Use email when you need to send documents or keep a paper trail – replies there are slower, typically within a day.
Stay safe while you get help
- Start every support chat from the official Pin-Up site or app.
- No real agent needs your password, one-time codes or UPI PIN – do not send them.
- Ignore 'agents' in messaging apps who promise faster payouts or bonus codes for money.
- Save transaction IDs and chat transcripts until the case is resolved.
Feedback about this website
If a page on pinup-play-casino.in no longer matches the Pin-Up site – a changed bonus rule, a payment method that has gone, a broken link – it will be corrected at the next review. We do not offer account support, tips or bonus codes by message.
You can read more about how the guide is written on our About page.
Help with gambling harm
Pin-Up support can apply limits, a break or self-exclusion to your account. For free and confidential advice, Gambling Therapy runs an international online service. Our responsible gaming page has more guidance.